Recently I received a phone call from someone who informed me that my operating system had errors in it. I told the person on the other end of the phone I didn’t believe him and was not interested in what he was selling. He went on to tell me that he had all my information and proceeded to tell me my name, address and the type of operating system I had. I asked him if Microsoft was aware that he was calling people to inform them that there were problems with their operating system, to which he responded by putting the phone down.
Up and down the country people are being taken in by this type of call. Whether these people say that there is a problem with your computer, operating system, or that there is a virus in the area they are all after one thing – your money. A couple of years ago one of my less computer savvy friends got woken up by this type of call around 8am on a Saturday morning. She thought the person was being really helpful and followed the instructions she was given to download certain things and allow the caller access to her computer. The following day I checked out the settings and informed her that the people she had thought were being ‘helpful’ had helped themselves to £70 of her money, and taken over her computer in the process. Armed with her bank details they could then go ahead and do untold damage to her bank account. Thankfully, though devastated, she stopped her bank card and the payment of £70 and never heard from them again.
If anyone calls wanting you to download anything on your computer to help it run better, ask them their name, company, phone number, then thank them and let them know you will be passing their details to the fraud squad!! My friend wishes she had done so as it cost her another £50 to have her computer restored to factory settings.